Frequently Asked Questions
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Frequently Asked Questions

Q. What causes hard water stains?
A. Hard waters stains are caused by an accumulation of Calcium Carbonate (a compound made up of calcium and carbon) left behind when it comes into contact with a surface and then evaporates, leaving the white mineral build-up behind.

Q.On what surfaces can I use BRITE and CLEAN Ultimate Hard Water Stain Remover™?
A. BRITE and CLEAN Ultimate Hard Water Stain Remover™ can be used on glass, porcelain and granite surfaces. It may also be used on some chrome and stainless steel.

Q. Is BRITE and CLEAN Ultimate Hard Water Stain Remover™ guaranteed to work?
A. Yes, BRITE and CLEAN Ultimate Hard Water Stain Remover™ will work effectively to remove hard water stain accumulation or we will refund the cost of the product. You will need to follow a special set of instructions to remove the deep water stain damage. See below.

Q. Will BRITE and CLEAN Ultimate Hard Water Stain Remover™ work on plastic?
A. No, BRITE and CLEAN Ultimate Hard Water Stain Remover™ should not be used on plastic surfaces. Although it will remove the hard water stains, it may also cause micro-scratching of the plastic surface.

Q. Can I use BRITE and CLEAN Ultimate Hard Water Stain Remover™ on my car's paint job?
A. NO, BRITE and CLEAN Ultimate Hard Water Stain Remover™ should not be used on painted surfaces. Although it will remove the hard water stains, it may also cause micro-scratching of the painted surface.

Q. I have tried many different products and nothing seems to work, will BRITE and CLEAN Ultimate Hard Water Stain Remover™ actually work?
A. Yes, BRITE and CLEAN Ultimate Hard Water Stain Remover™ will remove hard water stain accumulation and it will remove deep stains. You will need to follow a special set of instructions to remove the deep water stain damage. See below.

Q. I don't live in the USA, do you offer overseas shipping?
A. Yes, we ship the BRITE and CLEAN Ultimate Hard Water Stain Remover™ to overseas addresses.

Q. I am extremely sensitive to harsh chemicals like chlorine, etc. Is BRITE and CLEAN Ultimate Hard Water Stain Remover™ safe to use inside my home?
A. Yes, BRITE and CLEAN Ultimate Hard Water Stain Remover™ is comprised of polishing compounds and minerals. It does contain sulfamic acid, but it is safe on skin and does not emit harsh fumes or odors.

Q. Can I order tBRITE and CLEAN Ultimate Hard Water Stain Remover™ over the phone?
A. No, only wholesale clients such as hardware stores may order BRITE and CLEAN Ultimate Hard Water Stain Remover™ over the telephone.

Q. Can I become a distributor of BRITE and CLEAN Ultimate Hard Water Stain Remover™?
A. Yes, BRITE and CLEAN Inc is actively seeking distributors both in the United States and overseas. Please contact us to discuss specific geographical areas, terms and pricing.

Q. Can I use BRITE and CLEAN Ultimate Hard Water Stain Remover™ on aquarium glass?
A. Yes, BRITE and CLEAN Ultimate Hard Water Stain Remover™ is safe for use on aquarium glass. You should transfer your marine life into another container and empty the aquarium water. Then follow the cleaning instructions, dry the glass, refill with new water and place your marine life back into their new clear glass home.

Q. Can I use BRITE and CLEAN Ultimate Hard Water Stain Remover™ on toilet bowls?
A. Yes, BRITE and CLEAN Ultimate Hard Water Stain Remover™ will remove hard water stains from toilet bowls. You will need to first remove the water form the toilet bowl. Next put on rubber gloves and begin scrubbing the bowl. If you don’t drain the bowl, you will dilute BRITE and CLEAN Ultimate Hard Water Stain Remover™ too much and it will not be effective. For deep stains, you will need to watch a how-to video.

Q. How long does the Clear Fusion™ V glass sealer last?
A. The Clear Fusion™ V glass sealer can last for years on shower door surfaces, depending upon water conditions and regular maintenance. With a quick & effortless swipe across the glass after each shower, you should benefit from the non-stick properties of the glass coating for years.

Q. Are BriteWipes™ special or are they just like regular microfiber towels?
A. The BriteWipes™ professional grade microfiber towels are designed specifically for use in the glass cleaning profession and industry. Unlike loop style towels, the tight weave makes for streak-free cleaning of hard surfaces like mirrors, windows, shower doors, granite countertops and more.

Q. How do you wash the BriteWipes™ , can they be reused?
A. The BriteWipes™ can be cleaned up to 500 times. You simply use warm or hot water. If you decide to use laundry soap, you may need to put the microfiber towels through an extra rinse cycle to ensure there is no residue left in the fibers of the towel, as they lead to streaking. Another VERY IMPORTANT fact is you never want to use fabric softener (either the liquid type or the dryer type) when drying the towels.

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We may be reached by calling:
1-760-902-6414
7am-5pm, Mon-Sat

Office Address:
69930 Highway 111, Suite 210
Rancho Mirage, CA 92270

S5 Box

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